Returns

Please note all custom orders are final sale once the proof is approved by the customer. There are no refunds or returns on custom work.

Stock ribbons may be returned for replacement or refunded once the item has been returned to us with in 14 business days. The items must be returned in new condition. 

Should the item be defective or sent in error Ribbon by Design will provide to the customer a return shipping label via email. All other returns are the responsibility of the customer. 

Novelty items such as lanyards, dog collars, dog leashes and key fobs may be returned within 14 business days of receipt of the product for a full refund to your form of payment.