Shipping & Returns
We ship to the contiguous 48 States and the District of Columbia in the United States via the United States Postal Service. Any offer of free shipping applies only to shipments to these destinations.
Our shipping rate on all products is calculated based on weight per item, which we expect to be the cost of mailing each item in a separate envelope via USPS First Class mail. From time to time we offer reduced shipping rate, or free shipping, promotions. A large quantity order of single spools of ribbon may require us to adjust shipping rates manually.
When shipping larger orders we use the USPS Flat Rate Priority mailing system. Custom orders of 90 yards or more will ship via USPS Priority flat rate envelopes or boxes.
Should you have a shipping account with UPS or FedEx, we are able to ship via these services using a client account. You can provide us with your account number at the time of payment.
If you wish to utilize an expedited method of shipping, or if you are located outside the contiguous 48 United States, please contact us at firstname.lastname@example.org or call 401.335.3480 to make arrangements and calculate pricing adjustments.
We do ship Internationally via USPS. We will quote shipping prices on International orders upon request.
Please note all custom orders are final sale once the proof is approved by the customer. There are no refunds or returns on custom work.
Stock ribbons may be returned for replacement or refunded once the item has been returned to us with in 14 business days. The items must be returned in new condition.
Should the item be defective or sent in error Ribbon by Design will provide to the customer a return shipping label via email. All other returns are the responsibility of the customer.
Novelty items such as lanyards, dog collars, dog leashes and key fobs may be returned within 14 business days of receipt of the product for a full refund to your form of payment.